We've said it before and will say it again, "we don't like words like 'rules' and 'terms'" but at the end of the day this is a business relationship and it is important that we are singing out of the same song book so let's level the playing field with a bunch of important information.
The following "terms and conditions" apply to all orders:
Estimate / Quote Details
This document supercedes all other communication including conversations, diagrams, photos, emails and discussions. It is the customer's responsibility to ensure the details on this document are correct. While we may, occasionally, from time to time, offer input or comments on certain design elements, dimensions, etc. we hold no responsibility should the finished product not meet the needs of the customer as long as we met the specifications on the Estimate / Quote.
It is important to note that we can not duplicate furniture that we have not designed. We always do our best to get as close as possible to the inspiration photos and drawings however variations will occur. Be sure to specify any design details or elements that are essential to the final product. In the absence of any detail, our team will make the best decision possible which may or may not match the design you have in your mind - so be sure to specify as much as possible!
Certificate of Resale
We must have a certificate of resale on file. Please send a copy of your Certificate of Resale to:
Ted Scott Designs, LLC
677 Southwest St.
High Point, NC 27262-6434
Sales tax will be charged on all orders without proper certification of resale on file.
Manufacturers of upholstery fabrics do not guarantee their product for wearability, stretch, or color fastness. Therefore, we are unable to assume this responsibility or make any adjustments regarding fabrics. Please be sure to read all information on the COM / Fabric page of this website for specific terms and conditions concerning fabric.
It is the customer's responsibility to ensure that specified dimensions are correct and appropriate for the scale, comfort and use of the desired product. Finished dimensions are +/- 3/4" so please plan accordingly. It is highly recommended that industry standards be used as a reference when ordering any custom piece of furniture.
Production does not begin until we have received all of the following items:
- Approved Estimate
- All COM Fabrics, Trims
- Finish Selections
Repairs and Returns
While we do our best to ensure your items are not only manufactured correctly but that they arrive at their destination safely as well. Unfortunately bad things sometimes happen to good people. For that reason we have to have a few terms and conditions concerning damages and quality
First, any damages or concerns with construction must be reported within 30 days of receipt of items.
Next, any damage caused during the shipping process must be directed towards the carrier responsible for transporting and delivering your order. As a technical reminder all sales are FOB Plant meaning you take ownership on our dock and the item belongs to you during transport. We gladly help arrange shipping services however this work is on your behalf.
Lastly while we stand behind our furniture we can only guarantee the construction of the item which does not include wear and tear. We stand behind our frames for 12 months from date of completion.
No merchandise may be returned without written authorization of Ted Scott Designs. Any merchandise returned without authorization will be refused at the expense of the shipper. Local repair charges must be approved in advance and in writing or they will not be accepted.
All orders are freight on board (FOB) at Ted Scott's loading dock in High Point, North Carolina - in other words it is the customer's responsibility to arrange for and pay for all packing and shipping services. We are happy to connect you to one of our preferred white glove delivery vendors to coordinate your delivery locally, statewide, or nationally however we do not endorse, warranty, promise nor guarantee the work, pricing, schedules or effectiveness of any carrier. From time to time we may assist in organization shipping and delivery activities however a small fee will be charged for this work. In some instances we may collect payment on behalf of the shipper however in no way does this indicate our acceptance of responsibility nor transfer of the relationship that exists between the customer (you) and the shipper.
All furniture must be picked up from our factory within two weeks of completion. Storage fees will be assessed for any items left more than two weeks after completion.
Please be sure to read our Shipping & Delivery information for more details here
Shipping & Mailing Address for COM / Orders / Payments
- Ted Scott Designs, LLC
677 Southwest St.
High Point, NC 27262-6434